ORIGINALPS general terms and conditions of sale
The registration to services delivered by Originalps implies the pure and simple acceptance of these general conditions.
Special cancellation conditions Covid-19
So that you can book your ski lessons with complete peace of mind, we undertake to reimburse 100% of the booking fees, whatever the reason for cancellation up to 21 days before the start of the first lesson.
From 21 days until the beginning of the services we commit ourselves to refund 100% of the booking fees or to use this sum as a credit note for services in 2021 or 2022, for any reason related to COVID-19, namely:
- If one of the participants or one of his relatives has contracted the Covid-19 (on presentation of a positive test)
- In case of border closures imposed by the French government or the government of the country of origin.
- In the case of a quarantine imposed on arrival in France or on return to the country of origin.
- In the case of confinement in the region of origin or destination.
- In case of closure of the ski area.
1 – Services
All Originalps instructors have a state ski instructor’s diploma or an equivalent foreign diploma. The proposed services take place in a random mountain environment, it is up to the participant to respect the ski instructor’s instructions for safety reasons. The instructor’s responsibility is limited to an obligation of means. The participants are solely responsible for the choice of their equipment as well as in case of theft, breakage, or damage. Under no circumstances will Originalps instructors be held responsible for any problem related to the ski equipment. Originalps instructors cannot be responsible for accidents caused by the participants during, before, and after the service.
2 – Insurances
Originalps’ monitors subscribe to a Professional Civil Liability insurance policy that covers them in the performance of their duties. This insurance does not cover the costs that Originalps customers may have to bear on their own account in case of an accident: rescue costs, medical expenses, broken or stolen skis, costs of ski lifts not used. Originalps advises its customers to check that they are well covered in this respect and if this is not the case, to take out an insurance policy (such as the carré neige insurance available at the ski lift ticket offices) covering these risks so that they can enjoy their ski holidays in complete peace of mind. OriginAlps is also covered for the professional civil liability risk for package type services (linked services) as a travel agent under number IM073190025 in the Atout-France register of travel and stay operators.
3 – Rates, reservation, payment
Rates: The prices of Originalps’ services are presented on the website www.originalps.com for information purposes only. They can vary according to the services requested by the customer (helicopter transfer, ski pass, etc) and according to the resort and the period requested by the customer. Thus, the price of the final service will be that of the quotation proposed following the exchange between Originalps and the customer.
Reservations are considered firm only if accompanied by a deposit of 100% of the amount of the proposed estimate. In order to confirm his reservation, the customer is required to make the payment within 5 days following the date of sending of the estimate. Beyond these 5 days, Originalps cannot guarantee the availability of the requested services. In case of modification concerning the type and/or the number of services, a final invoice will be established and given to the customer either in person or sent by e-mail. In this case, the customer commits himself to pay the amounts due within 5 working days after the end of the service in question. Originalps ensures the only availability of the proposed services at the time of the conclusion of the contract.
The payment is made online and by credit card via the secure payment platform (https) PayPlug or by transfer to the bank, details on the invoice/quote, or in cash directly to OriginAlps.
Originalps will send you a payment confirmation email. The manifest payment of the conclusion of the contract.
4 – Cancellation by the client
If you have taken out a personal cancellation insurance, please refer to it. If you have not taken out a cancellation insurance, Originalps will reimburse you according to the following conditions:
- If the cancellation occurs before 6 weeks before the beginning of the service 90% of the amount paid will be refunded.
- If the cancellation occurs before 14 days before the beginning of the service 50% of the paid amount will be refunded.
- If the cancellation occurs less than 14 days before the beginning of the service no refund from Originalps will be possible.
Interruption during the service: In case of absence of the customer at the beginning of the service, or during the realization of the service, and this for whatever reason, the service will not be refunded or exchanged.
Attention, no cancellation in case of bad weather will be accepted unless all the ski lifts are closed. In this case or due to injury (on presentation of a medical certificate) the canceled services will not be invoiced and refunded if the payment has already been made, minus any bank commission fees.
5 – Modification or cancellation due to Originalps
The feasibility and/or the modification of any service is subject to the assessment of the professionals according to the weather, snow conditions and the aptitude of the participants. In this case, the price of the service can be modified and will be readjusted according to the conditions of article 3 “reservation”. If for a reason beyond our control we are unable to provide our services, we undertake to do our utmost to find you a competent replacement instructor as soon as possible. Failing this, the sums already paid for the non-replaced services will be fully reimbursed without charge and no additional compensation can be claimed by the client.
6 – Dispute resolution
In case of dispute Originalps and its customer will try to resolve amicably any problem arising in the execution of the contract. The general conditions of sale detailed above are subjected to the French law. In case of litigation, only the Courts of Albertville will have the competence to judge this one.
SARL ORIGINALPS – Le Grand Tétras, Les Eucherts, 73700 Montvalezan – Company registered in the register of travel and stay operators IM073190025. Professional civil liability: MMA IARD, 14 Boulevard Marie et Alexandre Oyon, 72030 Le Mans, France. Financial Guarantee: GROUPAMA ASSURANCE-CREDIT & CAUTION, 8-10 Rue D’Astorg, 75008 Paris, France.